You can select any sending amount between $20 and $2,999 (USD). However, cash pickup transfers at Cebuana Lhuillier are limited to a maximum of 50,000 PHP per transfer.
Note: Regardless of what sending method you select, you still have a daily limit of $2,999.
Yes. You can send up to $6,000 USD per month if you pay with a debit card or bank account. Any receiver is also limited to $6,000 USD per month.
Note: The $6,000 limit is refreshed every 30 days.
No. The Cebuana Quikz application will only allow transfers between individuals. Transfers cannot be sent to or from a business account. Any transfer attempted with a business account will be canceled.
No. Both the sender and the receiver must be 18 or older to complete a transfer.
Yes! The Cebuana Quikz app is free to download on iOS and Android, and you can also use it on web!
If you are using the latest version of the app, you add or remove promo codes on the transfer details screen before you pay and complete your transfer. You can also add a promo anytime from the menu.
Yes! Each Cebuana Quikz user has their own unique invite code. Share your invite code with anyone who hasn't sent a transfer using Cebuana Quikz.
That means if 5 people send a transfer using your invite code, you'll get $125!
Note: Your account will be credited immediately after the beneficiary picks up the transfer. If you want to learn more about our referral program or need help finding your invite code, please call us at +1-844-611-2040.
You can find and share your code anytime by logging in to the Cebuana Quikz app and selecting Share to Earn $10 from the menu.
Currently, you can send money from:
If you are from a state not on this list, you can still create your Cebuana Quikz account today so we can let you know when we get to your area! We are in the process of approval with many other U.S. state regulators and expect to be updating this list frequently in the near future.
Yes. You will have to create a secure Cebuana Quikz account using your mobile phone number and verification code to send money.
To update any information, please call us at +1-844-611-2040 and we can help you make any modifications.
No. You can create a free account in just a few clicks!
Creating a Quikz account is simple:
Your mobile phone number and email address are used to verify your identity and secure your account. They can also be used to reset your password if you forget it.
Select 'Forgot password?' on the Enter Password screen. A temporary code will be sent to your email, which you can use to create a new password. If you don't want to provide an email for password recovery, you can call customer service and, after verifying your identity, our agents can send a temporary code via SMS to reset your password.
You can still create a Quikz account. We recommend using an email for password recovery purposes. But if you don't have an email, you can still recover your password by calling Customer Service at +1-844-611-2040 and verifying your identity.
Yes. You will also need to provide a valid US mobile phone number and street address.
No, sorry. You can only have one account on Cebuana Quikz. If you have a problem with your existing account and need help, please contact us at +1-844-611-2040.
No, but you will need to provide the receiver's full name and city when you initiate the transfer. You may also provide the receiver's mobile number so they may receive text notifications for updates on their transfers. After your first transfer, you can just select his/her name from your list of Receivers!
To edit an existing receiver's name:
If you need to update the City or Mobile Number of your receiver, call +1-844-611-2040.
If you need to edit your account information, call Customer Service at +1-844-611-2040.
To delete a bank account:
To delete your debit card:
Our standard fee is $3.95 per transfer, but transfers of $500+ can be sent fee-free when you pay using a bank account!
No way!
We will always display the exchange rate that applies to your transfer before you pay for it. You can calculate exactly how much money you're sending, based on the daily exchange rate, as soon as you open the app. Simply enter the desired sending or receiving amount to see instantly how your dollars will convert. You will also have a chance to review the exchange rates again before you confirm your transfer.
There are no hidden fees! You will only pay a single fee on each of your transactions. Before you pay for your transfer, we will always ask you to confirm the fee and the applicable exchange rate. You will always know how much you are paying and how much your receiver will be getting.
Login to your Cebuana Quikz account and start a transfer in a few easy steps:
Note: When making your first transfer, you will also need to provide additional information about yourself after choosing a receiving method.
Bank account: If you pay with your bank account, you will need to provide the account holder's name, bank routing and account number. We will complete your transfer immediately after we confirm delivery of funds from your bank. This could take up to 4 business days. Transactions submitted after 5pm Central time will begin to process the next banking business day.
Note: We cannot accept business bank accounts.
Debit: If you pay with a debit card, you will need to provide the 16-digit number on your card, CVV and expiration date.
Note: We can accept only US-issued debit cards branded Visa or MasterCard. We cannot accept debit cards linked to corporate accounts.
As soon as the transfer is paid, your receipt can be viewed anytime from the Cebuana Quikz app, and if you provided an email, we will send you a copy via email. To find your receipt in the app:
For a standard account, you can select any sending amount between $20 and $2,999 (USD). However, cash pickup transfers at Cebuana Lhuillier are limited to a maximum of 50,000 PHP per transfer.
Note: Regardless of what sending method you select, you still have a daily limit of $2,999.
If you select a sending amount greater than $2,999 (USD) you will be asked to submit additional information about you and your receiver. Once this information has been submitted, processed and approved, you will be able to send up to $6,000 per day, and $10,000 per month. However, there is still a limit of $50,000 PHP per transfer when sending for cash pickup at Cebuana Lhuillier.
The Sender will need to upload a picture of their ID, and select the country of birth and nationality.
Note: Senders in Arizona will also need to submit their Social Security Number (if they have one) and Occupation.
No. You will only be asked once for additional information.
You can send up to $6,000 in any 30-day period, or $10,000 if additional sender/receiver information is provided.
To find your transfer code:
We will also send the transfer code to your email (if provided), to your mobile number via SMS, as well as to your receiver if you provided a mobile number for them.
We process bank deposits immediately, but the time it takes for the money to arrive can vary. Much of this may depend on the bank or if additional information is needed.
We offer the following two receiving options:
We can deposit funds into any bank account in the Philippines. When you choose Bank Deposit, you will see our list of over 70 banks where deposits are available; select the bank and enter the account number where you would like to send money.
The receiver has 90 days to pick up the transfer in cash. Otherwise, we will automatically cancel the transaction and the funds will be credited back to the card used to pay for the transfer.
Your receiver will collect their transfer in PHP.
No. The receiver information in your account has to match the ID of the person picking up the cash.
The receiver will be able to pick up the transfer at any Cebuana Lhuillier branch in the city you selected for that receiver.
First, make sure you have not exceeded your daily limit and that you and/or your receiver are not over the 30-day aggregate limit of $6,000. If you still think there is a problem, please contact us at +1-844-611-2040.
For complaints, please contact Customer Service at +1-844-611-2040. If you still have an unresolved complaint regarding our money transmission activities, please click here to direct your complaint to the appropriate regulatory contact.
To cancel a transfer:
No, you cannot cancel the transfer if the receiver already collected the cash or has received the bank deposit. If you think there was an error or you want to report a problem, call +1-844-611-2040.
When you cancel a transfer a member of our team will review your request. If the cancellation is approved, we will notify you. Refunds for transfers paid by debit or bank account will be credited back to the card or bank account used to fund the transfer. If you experience any issues with your refund, please contact us at +1-844-611-2040.
Refunds to debit cards may take up to 7 business days while refunds for bank account transfers can take up to 10 business days.
Your security is a priority for us so we only use proven technology to protect your information. You can learn more about it in our Privacy Policy!
You can track the status of your transfers at any time! Just go to the Transfers option in your side menu of the app and select the transfer you would like to view. We update transfer information in real time, and will send you SMS and email notifications on your transfer as well.
If you are having problems creating or completing a transfer, call +1-844-611-2040.
Don't worry. You will always be prompted to enter your mobile phone number and password to login. However, if you think your information has been compromised or need to update your phone number, contact us at +1-844-611-2040.
You might be a victim of identity theft. Please call us immediately at +1-844-611-2040 if you suspect that your account has been compromised.
Download this tip sheet (PDF).
We do not sell any customer information. The only time we share your information with third parties is when required by our partners to process your transactions or when required to comply with applicable law, statutes, and regulations.
If you didn't find the answer you were looking for, remember you can call us at any time at +1-844-611-2040.
