Having a Problem? We’re Here to Help.

Alabama Securities Commission

1-334-242-­2984 (Telephone)
1-334-242-­0240 (Fax)
https://asc.alabama.gov/for-industry/enforcement/complaint-procedure/

Alaska Division of Banking and Securities

For Alaska Residents Only: If your issue is unresolved by Pangea Money Transfer, 1-866-395-2938, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.

Arizona Department of Financial Institutions Consumer Affairs Division

Email: consumeraffairs@azdfi.gov
1-602-771-2800 (Telephone)
1-602-381-1225 (Fax)
https://www.azag.gov/complaints/consumer

Arkansas Securities Department

1-501-324-9260 (Telephone)
1-800-981-4429 (Toll Free)
http://www.securities.arkansas.gov/page/356/how-to-file-a-complaint

California Department of Financial Protection & Innovation

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Colorado Division of Banking

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado are required to be licensed by the Colorado Division of Banking. All complaints must be submitted in writing. Please fill out the Complaint Form provided on the website.

Colorado Department of Regulatory Agencies
Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Website: banking.colorado.gov/industry/money-transmitters
Email: DORA_BankingWebsite@state.co.us

Connecticut Department of Banking

Consumer Credit Division
800-831-7225
https://portal.ct.gov/

Office of the State Bank Commissioner

1-302-739-4235 (Telephone)
1-302-577-6722 (Telephone)
1-302-739-2356 (Fax)
https://banking.delaware.gov/consumer-complaints/

Florida Office of Financial Regulation

1-800-848-3792 (Telephone)
https://flofr.gov/enforcement/submit-a-complaint-or-tip

Georgia Department of Banking and Finance

1-770-986-1633 (Telephone)
https://dbf.georgia.gov/

Hawaii Division of Financial Institutions

1-808-586-2820 (Telephone)
http://www.cca.hawaii.gov/dfi

Idaho Department of Finance Securities Bureau

1-208-332-8004 (Telephone)
1-208-332-8099 (Fax)
https://www.finance.idaho.gov/complaint-guidance/

Illinois Department of Financial and Professional Regulation

1-888-298-8089 (Toll Free)
1-866-325-4949 (TTY)
https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

Indiana Department of Financial Institutions

1-800-382-4880 (Toll Free)
https://www.in.gov/dfi/

Iowa Division of Banking

1-515-281-4862 (Telephone)
https://www.idob.state.ia.us/

State Bank Commissioner of Kansas

1-785-296-2266 (Telephone)
https://www.osbckansas.org/consumers/file-a-complaint/

Department of Financial Institutions

Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
(502) 573-3390 or (800) 223-2579
https://www.ag.ky.gov/about/Office-Divisions/OCP/Pages/default.aspx

Louisiana Office of Financial Institutions

1-888-525-9414 (Telephone)
http://www.ofi.state.la.us/

Maine Department of Professional and Financial Regulation

1-207-624-8527 (Telephone)
1-800-332-8529 (Toll Free)
1-888-577-6690 (TTY)
http://www.maine.gov/pfr/consumercredit/complaint.htm

Maryland Office of the Commissioner of Financial Regulation

License #: 1225147
1-410-230-6077 (Telephone)
https://www.dllr.state.md.us/finance/
NMLS Consumer Access website

The Commissioner will accept complaints at 1100 North Eutaw Street, Suite 611 Baltimore, MD 21201 or by phone 1-888-784-0136.

Michigan Department of Insurance and Financial Services

1-517-284-8800 (Telephone)
1-877-999-6442 (Toll Free)
1-517-284-8837 (Fax)
https://www.michigan.gov/ag/consumer-protection

Minnesota Department of Commerce

85 7th Place East St. Paul, MN 55101
(651)539-1500 (Telephone)
https://mn.gov/commerce/consumer/file-a-complaint/
Email: financial.commerce@state.mn.us

Mississippi Department of Banking and Consumer Finance

1-601-359-1031 (Telephone)
1-800-844-2499 (Toll Free)
1-601-359-3557 (Fax)
https://dbcf.ms.gov/consumer-finance/

Missouri Division of Finance

1-573-751-3242 (Telephone)
http://finance.mo.gov/consumers/

Montana Division of Banking and Financial Institutions

1-406-841-2920 (Telephone)
https://banking.mt.gov/

Nebraska Department of Banking and Finance

1-402-471-2171 (Telephone)
https://ndbf.nebraska.gov/

Nevada Department of Business and Industry Division of Financial Institutions

3300 W. Sahara Ave, Suite 250
Las Vegas, NV 89102
(702)486-4120 (Telephone)
http://fid.nv.gov/

New Hampshire Banking Department

1-603-271-1090 (Fax)
1-603-271-3561 (Telephone)
legal@banking.nh.gov
https://www.banking.nh.gov/

New Jersey Department of Banking and Insurance

Consumer Inquiry and Response Center (CIRC) NJDOBI PO Box 471 Trenton, NJ 08625-0471
1-800-446-7467 (Telephone)
1-609-454-8468 (Facsimile)

https://www-dobi.state.nj.us/DOBI_UIC/servlet/Servlet.idxServlet?div=%27BNK%27

New Mexico Regulation and Licensing Department

Financial Institutions Division
Download Complaint Form

New York State Department of Financial Services

Pangea USA, LLC is licensed as a Money Transmitter by the NYSDFS.
Consumer Help Unit: 877-226-5697 (Telephone)
https://www.dfs.ny.gov/complaint

North Carolina Commissioner of Banks

1-919-733-3016 (Telephone)
https://www.nccob.gov/public

North Dakota Department of Financial Institutions

701-328-9933 (Telephone)
https://www.nd.gov/dfi/

Ohio Department of Commerce

614-466-3636 (Telephone)
https://com.ohio.gov/

Commissioner Oklahoma State Banking Department

2900 N. Lincoln Boulevard Oklahoma City, OK 73105
1-405-521-2782 (Telephone)
https://www.oag.ok.gov/consumer-protection-unit

Oregon Division of Finance and Corporate Securities

1-866-814-9710 (Telephone)
1-503-378-4140 (Telephone)

https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english

Pennsylvania Department of Banking and Securities

Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101
1-800-600-0007 (Telephone)

https://www.dobs.pa.gov/Businesses/Non-Bank%20Licensees/Money%20Transmitters/Pages/default.aspx

Rhode Island Department of Business Regulation

1-401-462-9503 (Telephone)
https://dbr.ri.gov/

South Carolina Consumer Finance Division of the Board of Financial Institutions

1-803-734-2020 (Telephone)
http://consumerfinance.sc.gov/

South Dakota Consumer Protection – Office of Attorney General

1-605-773-4400 (Telephone)
http://consumer.sd.gov/complaintform.aspx

Tennessee Department of Financial Institutions

1-615-741-2236 (Telephone)
1-800-778-4215 (Toll Free)
https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html

Texas Department of Banking

Pangea USA, LLC is licensed under Texas law. Complaints should first go to Customer Service at +1-866-395-2938.
Non-Depository Supervision
2601 N. Lamar Blvd. Austin, TX 78705-4294
1-877-276-5554 (Toll Free)
http://www.dob.texas.gov/file-complaint

Utah Department of Financial Institutions

https://dfi.utah.gov/resources/helpful-links/file-a-complaint

Vermont Department of Financial Regulation

1-802-828-3301 (Telephone)
http://www.dfr.vermont.gov/

Virginia State Corporation Commission

Bureau of Financial Institutions
P.O. Box 640 Richmond, VA 23218-0640
(804)371-9657 (Telephone)
1-800-552-7945 (VA Only)

https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions

Washington Department of Financial Institutions Division of Consumer Services

1-360-902-8703 Options 2, 3, 1 (Telephone)
http://www.dfi.wa.gov/

District of Columbia Department of Insurance, Securities and Banking

1-(202) 727-8000 (Telephone)

‍http://www.disb.dc.gov/

West Virginia Division of Financial Institutions

1-304-558-2294 (Telephone)
https://dfi.wv.gov/Pages/default.aspx

Wisconsin Department of Financial Institutions

1-608-261-9555 (Telephone)

https://www.wdfi.org/contact_us/ComplaintDefault.htm

Wyoming Division of Banking

Hathaway Building, 2nd Floor, 2300 Capitol Avenue, Cheyenne, WY 82002
1-307-777-7797 (Telephone)
Email: wyomingbankingdivision@wyo.gov
https://wyomingbankingdivision.wyo.gov/